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Research shows that 70% of customers leaving negative reviews hope to receive a response, while just 38% receive one. Manual processes and siloed review data across various review channels have made it difficult for brands to keep up with the heavy review volume -- and it is only getting worse. In fact, review volume has tripled in the past few years and 44% of enterprise brands do not currently use technology to help manage their massive inflow of customer reviews. We have helped brands like Hormel and Johnson & Johnson employ AI and automated solutions into their review management process and it has been game changing! They are now cutting response times in half and are able to easily track KPIs to ensure customers are not only being heard, but are receiving a timely response. Since they have doubled their agent productivity and tripled reply output, they have even been able to expand their management of 4 and 5-star reviews.
Reputation Studio is The Online Reputation Management platform with the power to engage. We automate the entire review management process by harnessing Artificial Intelligence and Sentiment Analytics, so your brand can spend more time connecting with customers and less time manually sorting through endless online reviews. We empower leading household brands to improve their company’s brand reputation by understanding the Voice of Customers & responding to reviews about their products, locations, apps, and/or company.
Learn more at www.reputationstudio.com